Remote Support - Bramley Computers

Not all problems require me to have physical access to the machines, some smaller issues I can fix via remote support, often with the assistance of TeamViewer remote software.

Please note remote support sessions are charged at my usual rates.

Please download Teamviewer v15 here – For Mojave (10.14) or later

To grant access for Mojave or newer please follow these instructions.

If you are running an older operating system then:
El Capitan (10.11), Sierra (10.12) & High Sierra (10.13) – please download Teamviewer v14 here (this version will also support Mojave & Catalina)
Yosemite (10.10) – please download Teamviewer v13 here
Mavericks (10.9) or Mountain Lion (10.8) – please download TeamViewer v12 here
Lion (10.7) – please download TeamViewer v11 here

Download TeamViewer QS for windows

Also for regular support users, you can download Teamviewer Host here

Testimonials

Contacted Bramley in order to get rid of my old iPhone. Not only did they quote a very competitive price (matching all of the larger phone buyer services) but the communication, transaction and payment was all swift and easy. Many thanks!

Jason

Cannot recommend highly enough. Very professional and efficient service. Great communication throughout transaction. Have recommended to family and friends who have also had a very good experience.

Gareth Slee

Thanks Jon for the great service and the new to me Macbook.
That's going to make my bags lighter when travelling.
Highly recommended.

Ray

Testimonial *Reading the contents of testimonials folks have left comes as no surprise. Jon never fails to help. After apologising for not being able to get to us that instant he turns on his laptop, remote connects with my Mac and sorts the problem from his current location (no doubt with his cat trying to help out). Friendly, efficient and with none of the jargon that serves to confuse us mere mortals of the lesser computer savvy world and somehow makes you understand what your Mac is playing about at! Thanks Jon, you're a star 🙂

Deb Ward

We had been battling to find someone with serious knowledge and expertise on Macs. But since finding Bramley computers through a Google search we have not looked back. Other IT companies purport to knowing Macs, but we have found Bramley to be heads above any other company we've worked with. I can't recommend Bramley highly enough, for super-intelligent understanding of Macs, personalised service and high level of professionalism. We're very happy customers!!!!

Sarah

Jon was asked to keep an eye out for a cheap iMac for me.

I was contacted last week with an offer of the perfect machine. It was shipped to the Isle of Man without incurring any additional expenses and I got a very clean 2Ghz iMac with 3GB at under what I thought I would have to pay.

It complete in its box with the manuals and the original installation disks. Booted it up and its ready to go.

Communication throughout was perfect, and the order was tracked from the off.

As with others here, I have no hesitation in recommending Jon and Bramley Computers and Ill certainly be using him again.

Gavin Wilby

Testimonial Clearly Jon knows his stuff re technology, computing, and in my case Mac/iMac computers. Jon's ability to anyalyse my computer using remote viewing software saved either me a trip to Chesterfield, or him a trip out to the Edale Valley.

I'll certainly use Jon again, as to many Windows computer specialists, Apple/Mac systems are a black art. Jon identified that the issue of my slowish iMac may be due to disc access time. So I'll probably ask Jon to remove my old Fusion disc and replace it with a solid state disc.

Ian O

Jon gave me a truly excellent service when I was forced to Migrate my e-mail account to a new Host. This move was very frightening for me as we are so dependent on e-mails per se and because they are so often our User Name. He is extremely technically knowledgeable, very efficient on using Teamviewer, fitted in so helpfully with my timings and mastered several challenges along the way with my Desktop, Laptop and Mobile all having to be set up afresh. I cannot recommend him highly enough and am happy to confirm this directly with any inquirer.

Peter Owen

just to let you know that the postman came knocking this morning.
I am typing this using the wireless keyboard on my iPad.

Mrs B is now playing with the MBP after i've set it up, and the wireless mouse we can try later.
Mrs B prefers the old style trackpad with proper mouse button (doesn't like the newer press on trackpad button)

It will more than do Mrs B's needs and also any over seas travel like we just done for the wedding in vegas. Looks the job.

Thanks for the great service, updates etc.

Andrew

Andrew Brown

Ordered an Apple Magic Mouse from Bramley Computers. Great packaging, delivered promptly and a great price. Will use again and recommend.

Steve Duckworth